Submit a Complaint

We take your concerns seriously. Please provide details about your issue and we will investigate promptly.

Your Rights

Under federal and state law, you have the right to file a complaint about financial services. We are required to investigate all complaints and respond within 30 days.

You may also file complaints directly with regulatory agencies:

FDIC: Consumer Response Center
CFPB: Submit a Complaint
OCC: 1-800-613-6743 (for national banks)
State Banking Department: Contact your state's banking regulator

Your Information

First Name *

Last Name *

Email Address *

Phone Number *

Account Information

Account Type *

Account Number (Optional)

Helps us locate your account faster

Complaint Details

Issue Category *

Urgency Level *

Detailed Description *

Please provide as much detail as possible including dates, amounts, names, and any relevant documentation you have.

Preferred Contact Method *

Email (faster for documentation)Phone (for direct discussion)

Supporting Documentation (Coming Soon)

File upload capability will be available soon. For now, please reference any documentation in your description above. You can also email supporting documents to complaints@theveteranspot.com with your case number after submission.

File upload feature coming soon

I consent to The Veteran Alliance Bank / Texana Bank investigating this complaint and contacting me regarding this matter. I certify that the information provided is true and accurate to the best of my knowledge. *

Additional Resources

For Immediate Assistance

If you need immediate help with fraud, account access, or a security emergency:

1-833-VAB-BANK (1-833-822-2265)

Regulatory Agencies

You may also file complaints directly with: