Important Information
The Veteran Alliance Bank is a Division of Texana Bank (NMLS #407536). Texana Bank is a Member of FDIC and an Equal Housing Lender.
All Insurance products (home, auto, life, health, pet, home warranty, etc.) and Business Services (Payroll, CC Processing, Group Benefits, etc.) are offered through The VWM Team, LLC, an affiliate business of The Veteran Alliance Bank under an Affiliated Business Arrangement.
Facts: What We Do With Your Information
Why?
Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
What?
The types of personal information we collect and share depend on the product or service you have with us. This information can include:
- Social Security number and income
- Account balances and payment history
- Credit history and credit scores
- Employment information and assets
- Transaction history and wire transfer instructions
When you are no longer our customer, we continue to share your information as described in this notice.
How?
All financial companies need to share customers' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers' personal information; the reasons Texana Bank / The Veteran Alliance Bank chooses to share; and whether you can limit this sharing.
Reasons We Can Share Your Personal Information
| Reasons | Does Texana Bank / VAB Share? | Can You Limit? |
|---|---|---|
| For our everyday business purposes — such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus | YES | NO |
| For our marketing purposes — to offer our products and services to you | YES | NO |
| For joint marketing with other financial companies | YES | NO |
| For our affiliates' everyday business purposes — information about your transactions and experiences | YES | NO |
| For our affiliates' everyday business purposes — information about your creditworthiness | NO | We don't share |
| For our affiliates to market to you | NO | We don't share |
| For nonaffiliates to market to you | NO | We don't share |
Questions?
Call 1-833-VAB-BANK (1-833-822-2265) or visit theveteranspot.com/contact
Who We Are
Who is providing this notice?
Texana Bank and its division, The Veteran Alliance Bank, and our affiliate The VWM Team, LLC.
What We Do
How does Texana Bank / The Veteran Alliance Bank protect my personal information?
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. We use encryption technology (TLS 1.2+) for data in transit and AES-256 encryption for sensitive data at rest.
How does Texana Bank / The Veteran Alliance Bank collect my personal information?
We collect your personal information, for example, when you:
- Open an account or apply for a loan
- Make deposits or withdrawals from your account
- Provide account information or employment information
- Give us your contact information or show your government-issued ID
- Use your credit or debit card
We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.
Why can't I limit all sharing?
Federal law gives you the right to limit only:
- Sharing for affiliates' everyday business purposes — information about your creditworthiness
- Affiliates from using your information to market to you
- Sharing for nonaffiliates to market to you
State laws and individual companies may give you additional rights to limit sharing.
Definitions
Affiliates
Companies related by common ownership or control. They can be financial and nonfinancial companies.
Our affiliates include The VWM Team, LLC.
Nonaffiliates
Companies not related by common ownership or control. They can be financial and nonfinancial companies.
Texana Bank / The Veteran Alliance Bank does not share with nonaffiliates so they can market to you.
Joint Marketing
A formal agreement between nonaffiliated financial companies that together market financial products or services to you.
Our joint marketing partners may include insurance companies, mortgage companies, and other financial service providers.
Your Privacy Rights
You have the right to:
- Request access to your personal information
- Request corrections to inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Opt-out of marketing communications at any time
To exercise these rights, please submit a Privacy Information Request.
California Residents
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). You may request disclosure of the categories and specific pieces of personal information we have collected, the sources from which we collected it, and our business purposes for collecting it. You may also request that we delete your personal information, subject to certain exceptions.
To submit a CCPA request, please use our Privacy Information Request Form.
Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
Contact Us
If you have questions about this Privacy Policy or how we handle your information:
- Phone: 1-833-VAB-BANK (1-833-822-2265)
- Email: privacy@theveteranspot.com
- Mail: Texana Bank / The Veteran Alliance Bank, Privacy Department, [Address TBD]
- Online: Submit a Contact Form